Users can now assign up to 200 prospects at once to a Lead Nurturing agent from list views. Agentforce adds assignments that exceed email send or LLM limits to a managed queue that’s visible in the Agent Command Center. Previously, you could only assign records one at a time or by using assignment rules in the agent configuration. Adding more than 30 prospects at a time sometimes caused an error. The managed queue eliminates these errors.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales Cloud and the Agentforce Lead Nurturing add-on. Setup for agents is available on the desktop site.
Why: Users can assign up to 200 prospects at once from list views. Agents that use a Gmail account can have a maximum of 25200 prospects assigned. Agents that use an Outlook account can have a maximum of 137200 prospects assigned.