---
schema_version: "1"
id: 1ba2ee8e1356c3fb9769452c42d6b7acd822cdee8678d3919a87cd9465739191
title: Manage Orders and Cases Offline in Consumer Goods Cloud Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_retail_sync_reserved_keywords.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_retail_sync_reserved_keywords.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8fb1a9746aedcbe6342cd83b6c0c2b8a27bbfb5b76a16a7f5682629fb6a97d27
description: Customizers can build offline scenarios using objects with names as reserved keywords such as, Case. Sales reps can add and edit Case and Order objects directly in the Consumer Goods Cloud mobile app, even in offline mode. Sales reps can also address customer issues and process orders during store visits.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Manage Orders and Cases Offline in Consumer Goods Cloud Mobile App

Customizers can build offline scenarios using objects with names as reserved keywords such as, Case. Sales reps can add and edit Case and Order objects directly in the Consumer Goods Cloud mobile app, even in offline mode. Sales reps can also address customer issues and process orders during store visits.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, Einstein 1, and Agentforce 1 editions with Consumer Goods Cloud.