You asked, we listened. We brought back the End Conversation menu option in the Messaging Session list view of a Messaging User record for Enhanced Messaging. When you select End Conversation, the messaging session is ended, and any future messaging sessions that are initiated by the end user aren’t stitched back to it in a cohesive conversation history.
Where: This change is available in Enhanced Messaging channels. View required editions.
When: This change applies starting March 12, 2026.
