Help constituents identify the licenses, permits, and inspections they need for their business or personal goals by interacting with an AI agent on your License and Permit portal. Grounded in your agency’s policy manuals, the agent answers FAQs to reduce agency workload. It asks prescreening questions to understand constituents’ needs and guides them through the pre-application process, reducing the number of incorrect submissions.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where Agentforce Public Sector, formerly Public Sector Solutions, is enabled with the Agentforce for Public Sector and Agentforce for Public Sector Community add-ons. Employee use cases also require the Employee Experience for Public Sector add-on.
How: In Setup, configure the agent by using Agentforce and connect it to your Data 360 instance to ingest your unstructured policy manuals. Then, activate the prebuilt Licensing, Permit, and Inspection (LPI) Agent topic so the agent can answer questions about permit discovery by using Data 360’s retrieval augmented generation (RAG) capabilities. Also, assess constituent Licensing and Permit needs using the Business Rules Engine (BRE).