---
schema_version: "1"
id: af69470412d00c58f32ecd6654cc6f18842bd0acd6cbd933576f6681c4c5f579
title: Troubleshoot Subscriber Issues Faster by Enabling Debug Logs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_packaging_debug_logs.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_packaging_debug_logs.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5d53d703b83a9c24a7e284359616f679e92c0fee473343428efb95480f3eb621
description: You can now self-serve enabling a subscriber’s access to managed Apex debug log entries by using the License Management App (LMA). Use debug logs to troubleshoot issues that are specific to the subscriber’s interaction with the managed package. Previously, a subscriber’s access to debug logs showing ENTERING_MANAGED_PKG could only be granted by opening a Salesforce Partner Support case.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Troubleshoot Subscriber Issues Faster by Enabling Debug Logs

You can now self-serve enabling a subscriber’s access to managed Apex debug log entries by using the License Management App (LMA). Use debug logs to troubleshoot issues that are specific to the subscriber’s interaction with the managed package. Previously, a subscriber’s access to debug logs showing ENTERING\_MANAGED\_PKG could only be granted by opening a Salesforce Partner Support case.

**Where:** This change applies to first- and second-generation (2GP) managed packages.

**How:** In the LMA, find the subscriber’s org, then enable debug logs for the package namespace.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_important.png)

Important You enable debug logs for all managed packages in the namespace, rather than for individual managed packages. When you enable debug logs for a namespace, logs from Apex code execution in that namespace become visible in the subscriber org.

Because multiple packages can share a namespace in 2GP, enabling debug logs for 2GP means enabling logs for all managed packages in the namespace.

#### See Also

- [_Second-Generation Managed Packaging Developer Guide_: Debug Subscriber Orgs](https://developer.salesforce.com/docs/atlas.en-us.pkg2_dev.meta/pkg2_dev/apex_debugging_sub_org.htm)
- [_First-Generation Managed Packaging Developer Guide_: Debug Subscriber Orgs](https://developer.salesforce.com/docs/atlas.en-us.pkg1_dev.meta/pkg1_dev/apex_debugging_sub_org.htm)