Other Enhancements to Unified Catalog

Learn about the other attributes enhancements that optimize the service process creation experience in Unified Catalog.

Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Unified Catalog.

Why: Unified Catalog offers these new enhancements for attributes.

  • Enhanced Organization: You can now categorize attributes in separate sections and easily move them across these sections.
  • Additional Data Types: More data types are now supported, including Lookup, List of Attachments, Email, Multi-Select Values, Time, Range, Radio Button, URL, and Telephone. These types streamline the service process designer's ability to configure and build comprehensive catalogs.
  • Enhanced Context Information: The Attribute Settings page presents detailed context attribute information, making configuration and management clearer.
  • Enhanced Display in Case Details: Requestors can view lookup attributes with the record name in case details, providing better visual accessibility, as compared to the previous format that showed IDs.