---
schema_version: "1"
id: 88bae7fb96e58ec97721942c28828c23b3a0c391412c864ae4633681f2044aad
title: Routing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_omnichannel.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 302c860b08e5b7aeed0daba95fc7a4f98dc8fe82bc086d0ec95a76c6b872d10f
description: Save time and effort by automatically routing work items with Omni-Channel. Take advantage of the latest features to achieve optimal results.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Routing

Save time and effort by automatically routing work items with Omni-Channel. Take advantage of the latest features to achieve optimal results.

- **[Monitor Your Hybrid Service Team with Command Center for Service](https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_supsr_renm.htm&release=260&type=5)**  
    Omni-Channel Supervisor is now Command Center for Service in Enhanced Omni-Channel. Only the name has changed. You retain all the features and tools you already use to monitor your teams and optimize performance, now available under Command Center for Service. Standard Omni-Channel retains the Omni-Channel Supervisor name.