---
schema_version: "1"
id: b22813769517821fbda38652b1908b6b63d0ef6182cce1c0ca58d245ba52e72f
title: Upsell and Cross-Sell Products for Service with Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_mfg_upsell_crosssell_agentforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_mfg_upsell_crosssell_agentforce.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 91556def74a994d9d4b3ee32ac4dd43c1056cd98a120618420d7ddf2952361a5
description: Use Agentforce to empower every technician and service rep, regardless of their expertise, to identify and propose upgrades or add-ons for specific assets or recommend new products during customer interactions. The agent navigates users through product discovery, clarifies user intent for accuracy, and identifies the most relevant product options based on customer needs. It then helps generate quotes for selected products and capture quote approval.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Upsell and Cross-Sell Products for Service with Agentforce

Use Agentforce to empower every technician and service rep, regardless of their expertise, to identify and propose upgrades or add-ons for specific assets or recommend new products during customer interactions. The agent navigates users through product discovery, clarifies user intent for accuracy, and identifies the most relevant product options based on customer needs. It then helps generate quotes for selected products and capture quote approval.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Agentforce for Manufacturing add-on license or included in Agentforce 1 Manufacturing Edition.