---
schema_version: "1"
id: 6d5bd6ff71606c7948a750a75aea0342a361e5d84c0905aa1b4067e373a940a2
title: Engagement Planning
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_lsc_customer_engagement_engagement_planning.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_engagement_planning.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46b21a0eaacd705320f45fa607341427bc8f9aaac7aedeee588ca99d5ce73285
description: Give your users increased flexibility to adjust their activity plans. Track goal measures for a wider range of activities. Use new trigger handlers to update your activity plan goals and apply adjustment creation limits.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Engagement Planning

Give your users increased flexibility to adjust their activity plans. Track goal measures for a wider range of activities. Use new trigger handlers to update your activity plan goals and apply adjustment creation limits.

- **[Make Quick, Ad Hoc Adjustments to Your Activity Plans](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_planning_make_ad_hoc_adjustments_activity_plans.htm&release=260&type=5)**  
    Gain greater adaptability and flexibility in reaching your targets by submitting activity plan adjustment requests. Track activity types for accounts that aren't in your plan or set goals to track more activity types for your existing accounts. Revise the goal metrics to account for last-minute changes and remove accounts that can no longer be accommodated. Easily modify goals and enforce request creation limits by using new trigger handlers.
- **[Achieve More Personalization with the Updated Activity Measure Workflow](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_planning_track_activities_updated_activity_workflow.htm&release=260&type=5)**  
    Evaluate goal metrics beyond visit-related activities with the enhanced activity measure workflow. Choose from a wider range of custom and standard objects to monitor your business-specific activities. Also, Activity Type Field and Activity Type Field Value are no longer mandatory for tracking metrics, helping you plan activities quickly without having to provide additional details.