Write knowledge articles more efficiently with the improved "What You See Is What You Get" (WYSIWYG) Lightning Article Editor, which shows exactly how your content appears in real time. Take advantage of its streamlined features to create top-notch content.
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Unlimited, and Developer editions.
How: To help you write knowledge articles more efficiently, Lightning Article Editor has several key improvements.
Here are the general improvements.
- You can now use Dark Mode in the article editor, making it easier to edit content in low-light environments.
- Editing articles on the iPad is now easier. The expanded toolbar in narrow layouts no longer blocks your editing space, allowing full access to toolbar options while you edit.
- The editor toolbar is now visually consistent. Split buttons now match the size and look of the other buttons.
- You can now edit smart links in bulleted or numbered lists in knowledge articles without affecting the formatting of the list.
- To improve article readability, nested ordered lists now default to a hierarchical style,
replacing the previous numeric-only format. The first level defaults to numeric (1, 2, 3), the
second level to alphabetic (a, b, c), and the third level to roman numerals (i, ii, iii). While
you can still manually change styles for individual items, we recommend updating them one at a
time while we to improve multi-selection behavior.
Note For Knowledge articles created from the Spring '26 release through March 10, 2026, the ordered list numbering style will automatically update to the new hierarchical format. This automatic update applies only if you used the default numeric-only style. If you have set a different numbering style for sublists, your custom formatting will stay the same. - We've resolved general formatting issues with numbered and bulleted lists in the article editor.
- The format and alignment of bulleted lists are now the same in the draft version and the published article.
- Anchor links in Knowledge articles now smoothly scroll to the target section, giving readers a better experience in long articles.
- In Chromium browsers like Chrome, Edge, Opera, and Brave, dragging content in the article editor caused unexpected scrolling. This issue is now fixed, making drag-and-drop much better.
- The tooltips on toolbar buttons now disappear as expected when you move your mouse away.
Here are the accessibility-related improvements.
- Screen reader users can now give article feedback more easily. Screen readers correctly announce “Was this article helpful?” when they reach the Like or Dislike buttons on the article.
- We increased the contrast ratio for non-text elements like icons, buttons, and borders in the article editor to meet accessibility standards, making the interface easier to use for users with low-vision.
- The article editor now shows the word count and includes ARIA label, making it easy for screen reader users to track their word count as they write.