---
schema_version: "1"
id: 50da1c8f7108703054da50833642e927fd22881ca17a27797dc865b8c4327488
title: Prioritize Issues Using Service Management Privileges
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_srvcs_prioritize_vip_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_prioritize_vip_users.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 614aba72e534ba8e7aa9c45c18e60d3889a59d29203155590b28969b0d4c354d
description: Ensure critical employee issues receive immediate attention by using Service Management Privileges. Admins can now assign privileges to employees and set a specific access threshold to identify incidents requiring special handling. When an incident is created or reported by an employee whose access level meets this threshold, a banner is displayed on the Incident record page of the fulfillers. The distinct visual cue streamlines triage, ensuring your most important stakeholders receive prioritized resolution without manual intervention.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Prioritize Issues Using Service Management Privileges

Ensure critical employee issues receive immediate attention by using Service Management Privileges. Admins can now assign privileges to employees and set a specific access threshold to identify incidents requiring special handling. When an incident is created or reported by an employee whose access level meets this threshold, a banner is displayed on the Incident record page of the fulfillers. The distinct visual cue streamlines triage, ensuring your most important stakeholders receive prioritized resolution without manual intervention.

**Where:** This change applies to Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service.

**How:** Open the Incident Management in Salesforce Go. Turn on Service Management Privilege Assignment for Employees.