---
schema_version: "1"
id: 277feb81b6a6acb95d221fa53f48c94a10f0bcec6a44aa70ae5221ccd957c657
title: Extend Assignment Rules to Service Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_srvcs_assignment_rules_extend_sr.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_assignment_rules_extend_sr.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d1d7cfe96089ae59a9cbf81fb91818f48935f69d85f43f9d36de3d90f210b950
description: Assignment rules now support service requests, enabling IT teams to route requests automatically to the right user or queue based on defined criteria when a service request is created. Admins can configure rules to evaluate request attributes, ensure consistent ownership, and reduce manual reassignment.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Extend Assignment Rules to Service Requests

Assignment rules now support service requests, enabling IT teams to route requests automatically to the right user or queue based on defined criteria when a service request is created. Admins can configure rules to evaluate request attributes, ensure consistent ownership, and reduce manual reassignment.

**Where:** This change applies to Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service.

**How:** From the App Launcher, open the Agentic IT Service Desk app, and then go to the **IT Services Assignment** tab. To create an assignment rule, click **Create From Template**.