---
schema_version: "1"
id: ceaf9da1c859f45f84d9fd13f191a1735afc8a3739f4caf3007bbaf24cf741ea
title: Build Your Assignment Rules Quickly with Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_srvcs_assignment_rules_build_with_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_assignment_rules_build_with_template.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5e8967afd29f7740ff348eb7e9799181fd1c41b329703cf5b163c135d5203fc
description: Set up assignment rules for IT services faster by starting with templates. These templates provide a ready-to-use foundation for routing incidents, problems, change requests, and service requests to the appropriate users or queues. Admins clone a template and customize its conditions and assignments instead of building rules from scratch.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Build Your Assignment Rules Quickly with Templates

Set up assignment rules for IT services faster by starting with templates. These templates provide a ready-to-use foundation for routing incidents, problems, change requests, and service requests to the appropriate users or queues. Admins clone a template and customize its conditions and assignments instead of building rules from scratch.

**Where:** This change applies to Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service.

**How:** From the App Launcher, open the Agentic IT Service Desk app, and then go to the **IT Services Assignment** tab. To create an assignment rule, click **Create From Template**, and then click **Service Request Assignment Rule**.