Streamline the deployment of the Enhanced Chat feature for IT Service with a new setup experience. Replace a series of complex manual configurations by using the new section Set Up Enhanced Chat on the Agentforce for IT Service feature Set Up page.
Where: This change applies to Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service.
Why: This setup enables and configures necessary Omni-Channel settings, and creates routing configurations and queues for your inbound chat requests. It also activates and deploys the IT Service Employee Agent template, and creates the underlying flows required for routing conversations to the appropriate agent. By handling the complex tasks automatically, this new setup leaves only the security-specific tasks such as adding trusted URLs to CORS for manual completion.