---
schema_version: "1"
id: c6370ddcbc1ced7d5659b23da730de91d81bbb0c9e1be95f65aaff03e1a162b5
title: Unify Service Workflows Within Microsoft Teams
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_channels_msteams_notificationsandaprvals.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_channels_msteams_notificationsandaprvals.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e38ce2883163e422a5ac960d67721013f31b8e7459693ee918e13155a0c7fc60
description: Integrate your IT service processes directly into Microsoft Teams to create a high-productivity workspace for employees and support reps. Employees can now resolve issues independently through a conversational AI experience powered by Agentforce, which provides instant troubleshooting and knowledge browsing. Managers can accelerate service delivery by approving or rejecting employee requests natively via actionable notifications, while IT support reps can rapidly swarm complex incidents by collaborating with experts in dedicated, record-linked channels.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Unify Service Workflows Within Microsoft Teams

Integrate your IT service processes directly into Microsoft Teams to create a high-productivity workspace for employees and support reps. Employees can now resolve issues independently through a conversational AI experience powered by Agentforce, which provides instant troubleshooting and knowledge browsing. Managers can accelerate service delivery by approving or rejecting employee requests natively via actionable notifications, while IT support reps can rapidly swarm complex incidents by collaborating with experts in dedicated, record-linked channels.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service and Microsoft Teams.

**Who:**Users must have the Microsoft Teams for IT Service permission set.