Accelerate IT service setup and deployment with easy-to-use templates to establish complex assignment rules quickly. Ensure consistent request ownership and eliminate manual bottlenecks by automatically routing service requests to the correct users or queues. Improve response times and keep teams informed by delivering targeted service notifications and timely updates directly within Microsoft Teams.
- Build Your Assignment Rules Quickly with Templates
Set up assignment rules for IT services faster by starting with templates. These templates provide a ready-to-use foundation for routing incidents, problems, change requests, and service requests to the appropriate users or queues. Admins clone a template and customize its conditions and assignments instead of building rules from scratch. - Extend Assignment Rules to Service Requests
Assignment rules now support service requests, enabling IT teams to route requests automatically to the right user or queue based on defined criteria when a service request is created. Admins can configure rules to evaluate request attributes, ensure consistent ownership, and reduce manual reassignment. - Design and Deliver IT Service Notifications in Microsoft Teams
Admins can now design and deliver targeted IT service notifications directly to Microsoft Teams. By using the intuitive guided flow, you can define specific trigger conditions and select recipients to make sure that users receive timely updates on critical service records. Keep employees and IT teams informed within their primary workspace, and improve response times throughout the service lifecycle.