---
schema_version: "1"
id: 7b491aa7e3a5896a63a738751c18392d59976955f9c442ac6a755d2c98ff1ced
title: Diagnose Root Causes Faster with Proactive Assistance for Problems
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_agentforce_proactive.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_agentforce_proactive.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1230f92e302c70d0c056a3938b75827be59866ae05677bf49215965c402b6ec
description: Automatically trigger AI actions when a Problem record is created and eliminate the need for IT support reps to converse with Agentforce or manually perform actions. Use proactive assistance to summarize the problem, validate status and impact, identify and associate similar problems, and get proposed root cause and resolution summaries. By delivering customized service plans and recommended tasks for a problem, proactive actions help IT support reps spend less time on administration and more on root cause resolution.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Diagnose Root Causes Faster with Proactive Assistance for Problems

Automatically trigger AI actions when a Problem record is created and eliminate the need for IT support reps to converse with Agentforce or manually perform actions. Use proactive assistance to summarize the problem, validate status and impact, identify and associate similar problems, and get proposed root cause and resolution summaries. By delivering customized service plans and recommended tasks for a problem, proactive actions help IT support reps spend less time on administration and more on root cause resolution.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service when Proactive Assistance for Problems is enabled.

**Who:**Users need the Proactive Assistance for IT Services permission set to use the proactive actions on problems.