Use Digital Insurance capabilities in your existing org along with the Insurance managed package or Insurance CRM. Optimize policy issuance, renewals, endorsements, and cancellations with complete versioning. Manage the end-to-end agency billing workflow with greater accuracy, automation, and financial control. Boost sales efficiency with unified multi-root quoting. Help users compare insurance products side by side and select an optimal plan. Apply policy limits over more flexible durations, automatically cap payments at the lowest remaining limit, and authorize and track ex-gratia payments.
- Use Digital Insurance Alongside the Insurance Managed Package or Insurance CRM
Launch new products faster on the flexible Digital Insurance platform while you manage existing products, policies, and claims in the same org. Eliminate the overhead of administering separate orgs or rebuilding custom integrations extensively. Manage products, quotes, policies, and claims using solution-specific workflows and keep the transactional data, metadata, and automations segregated based on the originating solution. Although Digital Insurance can coexist with Insurance CRM or the Insurance managed package, these solutions don't interoperate. - Accelerate Sales with Unified Multi-Root Insurance Quoting
Create a single, comprehensive quote that includes multiple root products, such as Auto and Home. Captive agents can configure and price several products together and present them as a single offering. All lifecycle operations are managed at the parent policy level, and premiums and taxes aggregate from each child policy to deliver a consolidated financial overview. Use the multi-root issuance API (or invocable action) to create the parent and child policies upon quote acceptance. Manage subsequent renewals and endorsements at the parent policy level using the corresponding multi-root APIs or invocable actions. - Agency Billing
Manage the end-to-end agency billing workflow with greater accuracy, automation, and financial control across invoicing, payments, journals, and collections. - Enable Comparative Rating and Multiple Plan Selection
The Product Selection Lightning Web Component for Omnistudio allows end users to effortlessly compare multiple rated insurance products and choose the optimal plan directly within a guided Omniscript flow. Quickly compare up to three different root products side-by-side to understand variations in coverages and pricing. This component passes multiple rating inputs to the Insurance Rating API, which rates several root products and returns the calculated premiums and details. The UI displays product cards showing the premium and taxes for each option. - Validate Complex Configurations with Constraint Rules Engine
With Constraint Rules Engine (CRE), use constraint-based logic to validate complex product configurations. This feature supports deeply nested bundles, cross-product dependencies, and multi-instance insurance scenarios. CRE ensures accurate quoting by preventing invalid selections while you transition from Business Rules Engine to a constraint-driven model. For Insurance, Constraint Rules Engine is currently only supported for exclusions, clauses and configuration rules. - Simplify Quoting and Policy Configuration through Guided Flows
With the Product Configuration Lightning Web Component, users can immediately see how policy attribute changes affect the premium, enabling efficient, real-time quote generation. This component for Omnistudio accepts multiple rating inputs and calls the Insurance Rating POST and PATCH APIs to update attribute values for specific coverages. - Track Policy Limits with Flexible Duration Types
Reset policy limits at the end of a calendar year or on a specific override date, or enforce lifetime limits that don’t reset. Previously, you could only reset limits at the end of a policy term. - Cap Payments at the Lowest Limit for Loss Claims
Adjusters can now determine the correct payable amount without manual calculations before they request approvals. Enforce the lowest remaining limit, and track consumption across sub-coverage, coverage, and policy levels for loss-type payments. Prevent failed payments, recalculations, and messy audit trails. - Revise Claim Coverage Payment Details to Make Corrections
Edit details such as the payee or the claim amount for a claim coverage payment. Calculate the new adjusted amount and update the limit tracking for accurate audit trails. Previously, you deleted a claim coverage payment detail record and created a new one to update details. - Issue Ex Gratia Payments for Loss Claims
Authorize exceptional payments for loss claims that exceed the policy or coverage limits. Track ex gratia payments for auditability while capping consumption at the remaining limit. Handle special circumstances and maintain positive customer relations without manual workarounds or negative balances. - Copy Data Between Nodes in a Pricing Procedure
Gather the required data for price calculations by copying attributes to a node from its parent, child, or other related nodes. Previously, you could only aggregate numerical attributes from related nodes as a workaround but couldn’t access the text attributes. For example, when calculating the premium for collision coverage, add attributes from the product, vehicle, and driver nodes to the coverage node to compile the data for the calculation. - New and Changed Objects in Insurance
Do more with the new and updated Insurance objects. - New and Changed Connect REST APIs in Insurance
Create billing schedules from insurance policy transactions to generate financial records for policy lifecycle events. Modify claim coverage payment details, recalculate loss item adjustments, and process ex gratia payments to accelerate claims resolution and maintain financial accuracy. Evaluate plan eligibility for group census members to support accurate enrollment decisions. Use the multi-root policy APIs to create and manage multiple root and child policies under a single parent policy, improving flexibility in policy administration. With the insurance quoting API, generate rating input details to streamline product rating processes, improving operational efficiency. - Changed Connect REST API Request Bodies
Use the new properties in insurance to specify the sub-coverage during calculating adjustments for a loss item, provide either the date or both the date and time of reported loss. Simplify the policy renewal process in insurance brokerage by removing the requirement to explicitly specify whether a renewal is with the same carrier. - Changed Connect REST API Response Bodies
Use the new properties in Insurance to track the claim loss date, see the rule set evaluation results during multi-root policy processing, and track the start and end dates for the standings evaluation period. - New Connect in Apex Classes
Use the new methods to manage multi-root insurance policies, claims, and billing schedules. - Changed Connect in Apex Input Classes
Learn more about the new and changed properties in the existing input classes. - Changed Connect in Apex Output Classes
Learn more about the new and changed properties in the existing output classes. - New Invocable Actions in Insurance
Use the new invocable actions in Insurance to create and manage multi-root insurance policies, claims, and group census members and their associated insurance plans. - New Metadata Types in Insurance
Learn more about the new metadata types in Insurance.