---
schema_version: "1"
id: 739e35a72a71a3b32524ca912ee059b8b694e2e538645e8b5fc460819512aee7
title: Strengthen Employee Trust with Confidential Case Reporting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_hr_svc_cnfd_case_rpt.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_cnfd_case_rpt.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ad65a784d2604cbcc91d14a2c962d8562cde089c539cc824f956fa7240a57c52
description: Give your employees a secure channel to report confidential workplace issues, such as harassment, discrimination, or misconduct. Employees can report these issues directly from the employee portal or with Agentforce. Agentforce detects sensitive language and creates a confidential case for tracking to ensure that the case is automatically flagged and discreetly routed only to authorized HR reps. Admins manage access and routing of cases based on case categories to ensure employee privacy and accurate resolution
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Strengthen Employee Trust with Confidential Case Reporting

Give your employees a secure channel to report confidential workplace issues, such as harassment, discrimination, or misconduct. Employees can report these issues directly from the employee portal or with Agentforce. Agentforce detects sensitive language and creates a confidential case for tracking to ensure that the case is automatically flagged and discreetly routed only to authorized HR reps. Admins manage access and routing of cases based on case categories to ensure employee privacy and accurate resolution

**Where:** This change applies to Lightning Experience in Unlimited Edition with HR Service.

**Who:** To use this feature, users need the Employee Hub Community User add-on permission set license, Agentforce permission set licenses, and these add-on licenses: Agentforce Employee Agent, Employee Hub Community User, Employee Hub HR Service Workspace, and Confidential Case Management User.

**How:** Employees can report confidential issues by using the employee portal or Agentforce:

- Employee Portal: On the Employee Portal, go to the Help Center tab and click **New Confidential Case**. Provide details, review, and submit the case for your case ID. A corresponding public complaint record is automatically created to route the issue discreetly to the right personnel.
- Agentforce: Agentforce detects sensitive language in chat (for example, harassment, abuse, unsafe) and offers a confidential case or human HR connection. If a case is created, it’s flagged as confidential and routed discreetly.