---
schema_version: "1"
id: d7dd0cc2ba2b06c1dfde2783382883c05f07bdcc098b83d8f5e3824469a1b78a
title: HR Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_hr_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_service.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9bc7f5c4e6dd05179f002873b903b300fdc2d48e6e152818442c8261ebd39f5
description: Onboard new users with Unified Employee License (UEL), a standard license with simplified administration and wall-to-wall coverage that expands feature support for new users. Provide a trusted channel for all employees with confidential case reporting for secure management of workplace issues.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# HR Service

Onboard new users with Unified Employee License (UEL), a standard license with simplified administration and wall-to-wall coverage that expands feature support for new users. Provide a trusted channel for all employees with confidential case reporting for secure management of workplace issues.

- **[Improve Employee Experience with New Unified Employee License for HR Service](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_uel.htm&release=260&type=5)**  
    Accelerate HR Service adoption with Unified Employee License (UEL). UEL streamlines administration, delivers wall-to-wall employee coverage, and provides the right level of access for efficient work. It now includes Manager Provisioning along with support for Agentforce actions, employee provisioning, Unified Catalog items, and employee enablements.
- **[Strengthen Employee Trust with Confidential Case Reporting](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_cnfd_case_rpt.htm&release=260&type=5)**  
    Give your employees a secure channel to report confidential workplace issues, such as harassment, discrimination, or misconduct. Employees can report these issues directly from the employee portal or with Agentforce. Agentforce detects sensitive language and creates a confidential case for tracking to ensure that the case is automatically flagged and discreetly routed only to authorized HR reps. Admins manage access and routing of cases based on case categories to ensure employee privacy and accurate resolution