Health Cloud Voice of the Customer Enhancements

You asked, we listened. Maximize your success by using these enhancements inspired by your feedback.

Behavioral Health

Care Facility Bed is now available as a related list for Healthcare Facility records.

Clinical and Referral Management

You can now select Clinical Service Request History or Clinical Service Requests with Activities as custom report types.

Provider Network Management

To support reporting on rate structures assigned to provider contracts, you can now use these objects in custom reports.

  • Contract Payment Agreement as a child of Contract
  • Capitation Care Fee Agreement as a child of Contract Payment Agreement
  • Bundled Care Fee Agreement as a child of Contract Payment Agreement
  • Categorized Care Fee Agreement as a child of Contract Payment Agreement
  • Shared Saving Payment Agreement as a child of Contract Payment Agreement
  • Preventive Care Agreement as a child of Contract Payment Agreement
  • Standard Care Fee Agreement as a child of Contract Payment Agreement
  • Percentile Based Care Fee Agreement as a child of Contract Payment Agreement
  • Fee Schedule Definition as a child of Contract Payment Agreement
  • Care Fee Schedule Item as a child of Fee Schedule Definition

Provider Relationship Management

To show the Care Specialty to Taxonomy relationship on the Provider page layout, we added a standard lookup relationship between Care Specialty and Taxonomy.

Care Specialty Taxonomy is now available as a child of Care Specialty and Care Taxonomy for custom report types.