Streamline case handling, reduce repeat calls, and ensure accurate patient data by managing key updates directly within Agentforce. Help your contact center reps quickly add caregiver details, update patient information such as demographics and caregiver information, and send medication refill requests, all in one place. Strengthen service quality by ensuring reps always have current patient information, enabling faster and more efficient patient interaction, smoother hand off across teams, and stronger first-call resolution.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions of Health Cloud with the Agentforce for Health Cloud add-on license.
When: This feature is available starting Feb 13, 2026.
Who: This feature is available to users with the Contact Center for Health Cloud permission set, the Contact Center Agent for Health Cloud permission set, and the Use Contact Center AI Assistive Agent user permission.
How: In Setup, on the Contact Center Settings page, turn on Contact Center for Health Cloud. Then, follow the guided setup in the Agentforce for Provider Contact Center Settings section.