---
schema_version: "1"
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title: Resolve Claims Queries Faster by Using Data 360 Zero-Copy Claims Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_health_agentforce_pcc_claims.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_agentforce_pcc_claims.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed801c7c67405e75a8dc1eb607dce2433fb01025aaf2a630d9040c823c417bcc
description: Give your payer contact center reps the tools to resolve member and provider claims queries more efficiently by using adjudicated claims data. By using Data 360 claims actions, agents can now fetch adjudicated claim records directly from external systems via zero-copy integration. Agents can use the adjudicated claim records to provide payer contact center reps quick access to high-level summaries and specific claim details, such as status, denial reasons, and patient responsibility.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Resolve Claims Queries Faster by Using Data 360 Zero-Copy Claims Actions

Give your payer contact center reps the tools to resolve member and provider claims queries more efficiently by using adjudicated claims data. By using Data 360 claims actions, agents can now fetch adjudicated claim records directly from external systems via zero-copy integration. Agents can use the adjudicated claim records to provide payer contact center reps quick access to high-level summaries and specific claim details, such as status, denial reasons, and patient responsibility.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Health Cloud, Agentforce for Health Cloud, and Data Cloud add-on licenses. To access the agent action, users also need the Agentforce for Health Cloud add-on.

**When:** This feature is available starting Feb 13, 2026.

**Who:** This feature is available to users with the Contact Center for Health Cloud permission set, the Contact Center Agent for Health Cloud permission set, and the Use Contact Center AI Assistive Agent user permission.

**How:** On the Contact Center Settings page in Setup, turn on Contact Center for Health Cloud. Then, follow the guided setup in the Agentforce for Payer Contact Center section.

#### See Also

- [_Salesforce Help_: Agentforce for Payer Contact Center](https://help.salesforce.com/s/articleView?id=ind.hc_admin_pcc_agentforce.htm&language=en_US)
- [_Salesforce Help_: Considerations and Limitations for Agentforce for Health Cloud](https://help.salesforce.com/s/articleView?id=ind.hc_user_agentforce_for_health_cloud_billing_consideration.htm&language=en_US)