---
schema_version: "1"
id: 3f6cd9c1fbc7525f64adece690c832de63d5a86fd23f5b9460b9878fe2a07e31
title: Resolve Complaints Faster with the Complaint Management Assistance Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_resolve_complaints_faster_complaint_assistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_resolve_complaints_faster_complaint_assistance.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bd38341e52ba1cdd63a660b753bb60671a503bf71dafb70bee9b1fededa801ec
description: Give complaint handlers a head start by delegating repetitive manual work to the Complaint Management Assistance agent. The agent searches and analyzes standard operating procedures, complaint assessments, and past complaints to find similar complaints and propose the correct course of action. Use these insights to create effective resolution summaries and generate professional responses to close complaints with greater confidence.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Resolve Complaints Faster with the Complaint Management Assistance Agent

Give complaint handlers a head start by delegating repetitive manual work to the Complaint Management Assistance agent. The agent searches and analyzes standard operating procedures, complaint assessments, and past complaints to find similar complaints and propose the correct course of action. Use these insights to create effective resolution summaries and generate professional responses to close complaints with greater confidence.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud, the Agentforce Employee Agent add-on, Universal Credit Metering, and Einstein for Financial Services add-on. The Agentforce Employee agent uses Flex Credits under the Salesforce Foundations Entitlements model.

**How:** In Setup, in the Agentforce settings, create an agent by using the Complaint Management Assistance template.

#### See Also

- [_Salesforce Help_: Complaint Management Assistance](https://help.salesforce.com/s/articleView?id=ind.fsc_agent_cmplnt_mgmt_assist_parent.htm&language=en_US)