Reduce data entry errors and centralize dispute resolution operations with the Transaction Dispute Management integration to Visa Resolve Online (VROL). Handle both Visa allocation and collaboration dispute flows, and cover complex arbitration stages, directly in Salesforce. Protect customers from fraudulent transactions and avoid manual data transfer between systems with this integration.
Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.
Who: To use this feature, users need the OmniStudio Admin, OmniStudio User, and Financial Services Cloud Extension or FSC Service permission sets.