---
schema_version: "1"
id: f28e40eaf388f089d033560bf90d8689066f194fc9e4ca0a5e819a43c0fa6b20
title: Increase Dispute Intake Flexibility for Service Representatives
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_increase_intake_flexibility.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_increase_intake_flexibility.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0ed4864d9c751b226094bf190c86b4a1f027081b09160f658b4c3c86416adf65
description: Service representatives can now create transactions directly in the dispute intake form for immediate dispute submission. This flexibility expands dispute coverage to transactions that aren't available for selection, such as those transactions not yet recorded in the core banking system.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Increase Dispute Intake Flexibility for Service Representatives

Service representatives can now create transactions directly in the dispute intake form for immediate dispute submission. This flexibility expands dispute coverage to transactions that aren't available for selection, such as those transactions not yet recorded in the core banking system.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.

**Who:** To use this feature, users need the OmniStudio Admin, OmniStudio User, and Financial Services Cloud Extension or FSC Service permission sets.

**How:** In the dispute intake Omniscript, select a financial account and click **Add Transaction**. Enter the transaction details and click **Add**.

#### See Also

- [_Salesforce Help_: Submit a Transaction Dispute Request](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_submit_a_transaction_dispute_request.htm&language=en_US)