---
schema_version: "1"
id: bd8805a47abc19a40d015d9c8accebac89b649b56b4d06d07ec35817a53e5b2f
title: Complaint Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_complaint_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_complaint_management.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 39744392b643a52f557dfe070803de44bed244342a9fd30d7dfa258d6fde44f9
description: Accelerate complaint resolution and mitigate risk with immediate Slack and email alerts for priority cases.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Complaint Management

Accelerate complaint resolution and mitigate risk with immediate Slack and email alerts for priority cases.

- **[Speed Up Complaint Resolution](https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_complaint_management_slack_alert.htm&release=260&type=5)**  
    Drive quicker response times to critical complaints with immediate alerts to assignees in Slack. Assignees without Slack access receive email notifications so they don’t miss critical complaint updates.