---
schema_version: "1"
id: 05f503873ddeea178e877c4d099ff8b4c2cf51ef64ae32c04f97c5509ca6881c
title: Complaint Management Assistance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_complaint_assistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_complaint_assistance.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f4a93552685207de0755a335241e488944c97cde5b0000ea2941317fa0bf292a
description: Transform your complaint handling experiences with agent actions and prebuilt templates. Reduce manual effort and speed up complaint resolution with the prebuilt topics and actions in the Complaint Management Assistance agent template.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Complaint Management Assistance

Transform your complaint handling experiences with agent actions and prebuilt templates. Reduce manual effort and speed up complaint resolution with the prebuilt topics and actions in the Complaint Management Assistance agent template.

- **[Resolve Complaints Faster with the Complaint Management Assistance Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_resolve_complaints_faster_complaint_assistance.htm&release=260&type=5)**  
    Give complaint handlers a head start by delegating repetitive manual work to the Complaint Management Assistance agent. The agent searches and analyzes standard operating procedures, complaint assessments, and past complaints to find similar complaints and propose the correct course of action. Use these insights to create effective resolution summaries and generate professional responses to close complaints with greater confidence.