Field Service Monthly Release Notes

See what’s new in Agentforce Field Service, formerly Field Service, to help your team deliver on performance and customer service. Field Service features are released as often as monthly, so check here for the latest information.

March '26

Product Area	Release Notes
Field Service Go	CHANGED: Simplify Agentforce Field Service Feature Discovery and Setup
Agentforce for Field Service	Handle Service Resource Absences Automatically
Field Service Scheduling and Optimization	Get More Precise Travel Time Calculations with Upgraded Maps Data for the Republic of Ireland

February '26

Product Area	Release Notes
Field Service Scheduling and Optimization	Get More Precise Travel Time Calculations with Upgraded EU Maps Data
Field Service Mobile	Boost Mobile Worker Productivity with Enhanced App Stability and Quicker Startup Field Service iOS Mobile App Support on iOS 17 and iPadOS 17 Is Discontinued

January '26

Product Area	Release Notes
Agentforce for Field Service	Send Customers an Automated Email Confirming Their Scheduling Agent Request Streamline Pre-Work Brief with Rich Text Boost Pre-Work Brief Adoption with Enhanced User Experience
Field Service Go	Simplify Agentforce Field Service Feature Discovery and Setup
Field Service Monthly Updates	Field Service Desktop Monthly Updates Field Service Mobile Monthly Updates
Field Service Scheduling and Optimization: Enhanced Scheduling and Optimization	Optimize Large Datasets in One Smooth Operation with Dynamic Scaling (Generally Available) Get More Optimal Scheduling with Updated Service Objective Scoring Formulas Access Optimization Request Files on Your Own (Generally Available) Get More Transparency into Service Operation Inefficiencies with Rule Violation Analytics (Beta)
Field Service Scheduling and Optimization	Experience Faster Dispatching with Enhanced Live Updates (Generally Available)
Field Service Operations	Discover Field Service Capabilities with My Service Journey Drive Intelligent Operations with Enhanced Scheduling and Optimization Insights (Beta)
Field Service Customer Engagement	Enable Private Mobile App Sharing in Visual Remote Assistant (VRA) Sessions Preview and Manage Images in the Visual Remote Assistant (VRA) Self-Service Request Validate Visual Remote Assistant (VRA) Permissions and User Access Easily from the Configuration Panel
Field Service Mobile: Data Capture	Accelerate Data Entry and Improve Form Accuracy with the Data Capture Lookup Component Enhance Productivity by Previewing Multiple Images in Data Capture Forms Boost Efficiency by Expanding Data Capture to Assets and Custom Objects Capture Data Even Faster with up to 80% Improvement in Form Loading Times Enhance Work Processes by Adding Data Capture Forms to Mobile Timesheets and Service Resources Automate Hands-Free Data Entry with Data Capture Voice to Form (Generally Available)
Field Service Mobile	Enhance the Field Service Mobile App with Native GIS Mapping Enhance the Mobile User Experience with a Configurable Feed Field Service Mobile App Support on Android 11 Is Deprecated Control Bulk Status Change Icon Visibility for Bundled Service Appointments Work More Efficiently with the Revamped Work Order Overview Page View Clear Information on Loading Stages During App Startup Optimize Your Mobile App Performance with Updated Technical Guidance