Discover innovative Agentforce features to help your teams deliver exceptional service.
- Handle Service Resource Absences Automatically
Reduce dispatcher overhead and minimize service disruptions when mobile workers are unavailable. Mobile workers can now report absences for the current day directly with Agentforce via Slack or the Field Service mobile app. Agentforce then logs the absence on the Gantt and reassigns their appointments to available workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to find the next suitable time—keeping your field operations running smoothly. - Send Customers an Automated Email Confirming Their Scheduling Agent Request
Automate a confirmation email to notify customers that their Agentforce request was successful. This timely communication improves customer experience and gives clear visibility into the outcome of customer requests. - Streamline Pre-Work Brief with Rich Text
Boost mobile worker productivity by transforming Pre-Work Brief from plain text into a rich resource. You can now use Markdown formatting to create content that is easier to read and structure, significantly improving clarity for complex instructions. Additionally, this update supports embedded hyperlinks, allowing mobile workers to access external resources, like collaboration channels and visual aids, without leaving their workflow. - Boost Pre-Work Brief Adoption with Enhanced User Experience
Mobile workers can now benefit from a more human-like voice when using Pre-Work Brief, making content easier to consume and enhancing overall accessibility. The updated voice technology replaces robotic tones with more natural speech patterns, improving clarity and making hands-free data entry more effective.