Use the power of Field Service scheduling for Agentforce Public Sector objects. Your workers can schedule, cancel, or reschedule appointments for interactions using enhanced scheduling flows powered by Salesforce Context Service, and see available resources and slots on one screen.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions. Workforce Scheduling is bundled as an add-on license for Public Sector Solutions. For more information, contact your Salesforce account executive.
How: From Salesforce Go, turn on Workforce Scheduling.