---
schema_version: "1"
id: 742ebe6d5ee6e42499e35579e647ae22f613ae1d80b1b3d34f76d1df90c1dde5
title: Access Optimization Request Files on Your Own (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fieldservice_260_optimization_request_files.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_260_optimization_request_files.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 886d4ebabf93b23b31105280e25dd734ebf40f0c675b80c3a3bd7d385a674999
description: Use Optimization Request Files to retrieve the request and response files of an optimization request. Review the files in a JSON format to find out what happened to a specific request and quickly resolve related issues. Previously, you had to open a Support case and wait to get the files, which delayed the troubleshooting process.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Access Optimization Request Files on Your Own (Generally Available)

Use Optimization Request Files to retrieve the request and response files of an optimization request. Review the files in a JSON format to find out what happened to a specific request and quickly resolve related issues. Previously, you had to open a Support case and wait to get the files, which delayed the troubleshooting process.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions with the Field Service managed package installed.

**How:** In Setup, go to Field Service Settings and verify that Field Service Enhanced Scheduling and Optimization is enabled. In the Field Service Admin app, click the Field Service Settings tab and select **Scheduling**. Then, enable optimization request files under General Logic. To access optimization request files, from the App Launcher, find and select **Optimization Center**.

![Optimization Request Files UI](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_260_fieldservice_optimization_request_files.png)

#### See Also

- [_Salesforce Help_: Access Optimization Request Files](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_request_files.htm&language=en_US)