Get near real-time updates when working with the dispatcher console Gantt by enabling the new Enhanced Live Updates setting. This setting’s enhanced capabilities significantly reduce the Gantt’s refresh times, dropping from 15–20 seconds to under 3 seconds. It lets you handle large datasets efficiently, experience a stable environment, and effectively manage time-sensitive and critical tasks. With this new setting, Experience Cloud site users can also benefit from live Gantt updates. Previously, live updates weren’t available to Experience Cloud site users.
Where: This feature is available in Lightning Experience and Salesforce Classic and in Aura, LWR, and Visualforce sites accessed through Lightning Experience and Salesforce Classic in Enterprise, Unlimited, and Developer editions with the Field Service managed package installed.
How: In the Field Service Admin app, click the Field Service Settings tab and select Dispatcher Console UI. Then turn on Enhanced Live Updates under Updating the Gantt.