---
schema_version: "1"
id: 99be147d940c51bb81bd8f4a5f333193228e7f9b9f6d6ed02a6d5d892505c1f6
title: Handle Service Resource Absences Automatically
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fieldservice_260_agentforce_resource_absence.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_260_agentforce_resource_absence.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5c4e473b6ce82416a0bc1a5ec0cca7e5913ef3d83c0a1a66d5bb2757d0d91955
description: Reduce dispatcher overhead and minimize service disruptions when mobile workers are unavailable. Mobile workers can now report absences for the current day directly with Agentforce via Slack or the Field Service mobile app. Agentforce then logs the absence on the Gantt and reassigns their appointments to available workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to find the next suitable time—keeping your field operations running smoothly.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Handle Service Resource Absences Automatically

Reduce dispatcher overhead and minimize service disruptions when mobile workers are unavailable. Mobile workers can now report absences for the current day directly with Agentforce via Slack or the Field Service mobile app. Agentforce then logs the absence on the Gantt and reassigns their appointments to available workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to find the next suitable time—keeping your field operations running smoothly.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**How:** In Setup, create two flows—one to create the resource absence and another to reschedule appointments. Define an agent topic and agent actions that reference your flows. Then, create and configure your agent to include the new topic and actions, enabling it to manage absences via Slack and the Field Service mobile app.

#### See Also

- [_Salesforce Help_: Example: Handle Service Resource Absences](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence.htm&type=5&language=en_US)