---
schema_version: "1"
id: 7599acf802de8f97607a0388315702476ed4dcc51fd293b918302cf07aa74337
title: Other Changes to Experience Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_experiences_additional_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_experiences_additional_features.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7e2653ed9616021d4f97061dc9e4d1c0c707346ffa8663de833c9e5a61ac0c5
description: Learn about other features that are available for Experience Cloud sites.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Other Changes to Experience Cloud

Learn about other features that are available for Experience Cloud sites.

  
| Product Area | Feature | Release Note |
| --- | --- | --- |
| Automotive | Automotive Finance | [Defer a Customer's Payments in a Single Flow](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_pymt_def_automation.htm&release=260&type=5 "Streamline the intake and fulfillment of payment deferral requests for automotive loans or leases by using a prebuilt service process. Use the sample APIs to perform a customer’s eligibility check and enroll them into the deferral program. Service reps can quickly initiate a service process request on behalf of customers by using the Payment Deferral template from Unified Catalog, improving customer service quality and reducing turnaround time. They can also initiate a request through the Asset Finance Management agent. Furthermore, customers can access the Omniscript-based form on the Experience Cloud site and log a request to defer payments due to unforeseen circumstances.") |
| Automotive | Automotive Finance | [Execute Post-Contract Review Tasks from Dealer Portals](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_funding_workbench_dealer_upload.htm&release=260&type=5 "Increase efficiency of automotive loan contracting processes and improve partner experience. Dealers can easily upload documents required for loan or lease contracts by using the Funding Workbench console on an Experience Cloud site. Post review of the contract terms from a funding analyst, dealers can view the tasks or sub-tasks assigned to them with simplicity and fulfill the missing requirements and help finalize the funding for a customer’s loan or lease.") |
| Education | Applications | [Accelerate Transfer Credit Evaluations in the Application Process](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_accelerate_transfer_credit_evaluations_in_application.htm&release=260&type=5 "Speed up learning equivalency evaluations and reduce student wait time by requesting estimates for transferable credits directly in the application portal. Applicants can enter details of prior learning and upload supporting documents and images in each admissions application. They can also reuse previous estimates to prefill and create official transfer credit requests. When an applicant submits their information, automatically create records and streamline the review process.") |
| Education | Applications | [Support Applicants to Sign and Manage Their Application Submissions](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_support_applicants_to_manage_submissions.htm&release=260&type=5 "Add control and flexibility to your dynamic admissions applications. Give applicants the option to digitally sign their applications when they’re ready to submit. Offer the flexibility to cancel unsubmitted applications and withdraw submitted ones.") |
| Education | Campus and Program Finder | [Explore Learning Programs and Request Details Directly in Campus and Program Finder](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_request_for_info_campus_program_finder.htm&release=260&type=5 "Make the request for learning program information intuitive. Create a card view for learning programs in Campus and Program Finder. Provide a button for applicants, students, and families to request more information about specific learning programs conveniently.") |
| Education | Course Enrollment | [Help Students Register for High-Demand Courses Efficiently](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_register_for_high_demand_courses.htm&release=260&type=5 "Configure course waitlists to simplify the enrollment process and manage the demand for popular courses. Support students to join the waitlists of high-demand courses directly from the Experience Cloud site and notify them when seats open up, reducing the stress of monitoring course availability. Determine student enrollment priority and timing on a dedicated setup page. Send enrollment offers to students by using prebuilt flows. Students can accept or decline an offer to enroll, or remove themselves from waitlists.") |
| Education | Course Enrollment | [Configure Educational Characteristics to Enforce Eligibility Checks During Course Registration](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_configure_educahrs_to_enforce_eligibility_checks.htm&release=260&type=5 "Clearly communicate eligibility criteria to students during course registration. Configure complex eligibility logic on learning courses by using a flexible and scalable framework. Define and assign identity-based attributes to students, such as major, cohort, or honors status, that tie to specific time frames. Automatically evaluate student attributes against eligibility criteria to enforce enrollment rules. Show students the required educational characteristics of each course to help them make informed decisions. Maintain accurate enrollment data and comply with institutional policies.") |
| Field Service | Enhanced Live Updates | [Experience Faster Dispatching with Enhanced Live Updates (Generally Available)](https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_260_enhanced_live_updates.htm&release=260&type=5 "Get near real-time updates when working with the dispatcher console Gantt by enabling the new Enhanced Live Updates setting. This setting’s enhanced capabilities significantly reduce the Gantt’s refresh times, dropping from 15–20 seconds to under 3 seconds. It lets you handle large datasets efficiently, experience a stable environment, and effectively manage time-sensitive and critical tasks. With this new setting, Experience Cloud site users can also benefit from live Gantt updates. Previously, live updates weren’t available to Experience Cloud site users.") |
| Field Service | Self-Service | [Preview and Manage Images in the Visual Remote Assistant (VRA) Self-Service Request](https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_260_vra_self_service.htm&release=260&type=5 "Guest users on Salesforce Experience Cloud sites can now upload images more efficiently by previewing the images before sending them. They can remove any unwanted images and add images within VRA upload limits and guest security constraints. Previously, guest users couldn’t review their image selections before uploading, requiring them to cancel the upload and start over to make changes.") |
| Health | Integrated Care Management | [Boost Patient Engagement with MCG Assessments for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=release-notes.rn_health_integrated_care_management_mcg_assessments_experience_cloud.htm&release=260&type=5 "Deliver a more engaging and improved patient experience by exposing MCG assessments to Experience Cloud sites. Care managers can securely send MCG assessments to community members via email. Then, members can complete the assessments on the Experience Cloud site in their own time, without having to visit a clinic or hospital. Improve assessment completion rates by making assessments more accessible and flexible.") |
| Industries Common Features | Fundraising | [Improve the Donor Experience with a Self-Service Donor Support Agent (Beta)](https://help.salesforce.com/s/articleView?id=release-notes.rn_fundraising_improve_the_donor_experience_with_an_agent.htm&release=260&type=5 "Give your donors the power to instantly manage their own recurring gifts by using an Experience Cloud site. The Donor Support Agent (beta) helps donors to handle common requests like changing a recurring gift’s amount and frequency. Free up your staff’s time to focus on building relationships while providing donors with the fast, modern experience that they expect.") |
| Industries Common Features | Program and Case Management | [Lower the Barrier to Entry with Guest Access for Program Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_progran_case_management_lower_the_barrier_to_entry.htm&release=260&type=5 "Potential participants can now browse your programs and benefits on an Experience Cloud site without creating an account. Guest users can explore your offerings to determine if a program is a good match. When they’re ready, they can easily submit a referral to begin the intake process, which reduces friction and increases engagement with your nonprofit.") |
| Industries Common Features | Program and Case Management | [Simplify On-The-Go Attendance Tracking for Your Staff](https://help.salesforce.com/s/articleView?id=release-notes.rn_program_case_management_simplify_on_the_go_attendance_tracking.htm&release=260&type=5 "Taking attendance for benefit sessions is now faster and easier for staff working in the field. The attendance experience is optimized in the Salesforce mobile app to facilitate quick data capture. Staff can use their phones or tablets to find sessions or participants, update single or multiple participant records at once, and save their work with confidence. Capturing data in real time reduces administrative work and improves accuracy, so that your team spends less time on data entry and more time on your mission.") |
| Manufacturing | Manufacturing for Services | [Manage Appraisals on Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=release-notes.rn_mfg_manage_appraisals_on_experience_cloud.htm&release=260&type=5 "Users can now streamline equipment inspections with Trade-In Appraisal Management on Experience Cloud sites. Extend the data model by building your own integrations with external systems to fetch asset valuation information.") |
| Marketing | Global Promotions Management | [Run Promotions on Sites Powered by Experience Cloud](https://help.salesforce.com/s/articleView?id=release-notes.rn_gpm_experience_cloud.htm&release=260&type=5 "Show eligible promotions to logged-in customers on Experience Cloud site pages. When customers place an order from site pages, eligible promotions are evaluated and applied on the order.") |
| Marketing | Global Promotions Management | [Show Promotions to People in Their Preferred Language](https://help.salesforce.com/s/articleView?id=release-notes.rn_gpm_promotion_localisation.htm&release=260&type=5 "Increase usage of promotions and assist sales motions by showing promotions to in-store employees and sales reps who manage assisted sales in the preferred language. Show customers promotions in their language on Experience Cloud sites.") |
| Public Sector Solutions | Agentforce | [Answer Job Seeker Questions Instantly with Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_job_seeker_agentforce.htm&release=260&type=5 "Help job seekers learn about your agency’s mission, hiring policies, and processes by interacting with an AI agent on your recruitment Experience Cloud site. Grounded in your policy manuals, the agent provides accurate responses to candidate inquiries. Candidates can ask follow-up questions to refine results, which helps them understand expectations and saves recruiters from answering repetitive questions.") |
| Public Sector Solutions | Payments | [Collect Fees for Public Sector Services with Inbound Payments](https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_inbound_payments.htm&release=260&type=5 "Help constituents pay for services, such as license and permit applications, directly on your public facing portal. By using Inbound Payments, you can embed a secure checkout flow into your Experience Cloud site. This integration helps constituents settle fees digitally and gives agency employees real-time visibility into payment status, reducing manual reconciliation and ensuring compliance before application approval.") |
| Revenue Management | Agentforce | [Explain Invoice Charges Faster with Conversational AI](https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_agent_get_real_time_invoice_charge_explanations_in_experience_cloud.htm&release=260&type=5 "Clarify invoice charges and answer basic questions related to billing through the Billing Service Assistant. Help your customers receive detailed charge breakdowns for ambiguous invoice line items, without needing to contact support.") |
| Revenue Management | Agentforce | [Streamline Quoting for Partners by Using Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_quote_mgmt_for_partners.htm&release=260&type=5 "Help your partner users accelerate their sales cycle with the Revenue Quote Management agent template. By connecting the Agentforce Employee agent to their site by using Embedded Messaging, partners gain access to powerful, advanced quoting agent actions.") |
| Revenue Management | Billing | [Resolve Billing Inquiries and Disputes Efficiently](https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_dispute_management.htm&release=260&type=5 "Manage billing inquiries and disputes through a standardized, end-to-end dispute management process. Install pre-built service process templates easily from the Unified Catalog. Billing specialists or customer service representatives can initiate cases, and quickly capture, validate, and resolve common inquiries, all from a single catalog. Billing portal users can raise service requests through the self-service portal.") |
| Revenue Management | Salesforce Document Generation | [Preview Documents by Using Hybrid Setting Across Contracts and Omniscripts](https://help.salesforce.com/s/articleView?id=release-notes.rn_sf_docgen_previewer.htm&release=260&type=5 "The PDF document previewer provides secure in-browser previewing when you configure Salesforce file upload and download security settings. The PDF previewer now works with the hybrid file handling setting instead of relying only on the execute-in-browser option. The hybrid file handling setting improves preview consistency across browsers and Experience Cloud sites.") |
| Salesforce Flow | Screen Flow Updates | [Tailor Screen Flows to Your Audience with Component-Level Styling Overrides](https://help.salesforce.com/s/articleView?id=release-notes.rn_automate_flow_builder_screen_component_style_overrides.htm&release=260&type=5 "Deliver a personalized screen flow experience to your customers. Customize a variety of style properties for your screen flows, like background color, border color, border weight, border radius, text color, buttons, and more. Any styling changes you set override your org or Experience Cloud site’s default theme.") |
| Security, Identity, and Privacy | Identity and Access Management | [Migrate to a Multiple-Configuration SAML Framework (Release Update)](https://help.salesforce.com/s/articleView?id=release-notes.rn_security_multi_config_saml_release_update.htm&release=260&type=5 "If you see this release update, your Salesforce instance is using our original single-configuration SAML framework, which supports single sign-on (SSO) with only one identity provider. We’re giving you a final reminder that with Summer ’26, we’re no longer supporting the single-configuration SAML framework. To make sure that your SSO configurations don’t break, migrate to our newer multiple-configuration SAML framework, which supports SSO with multiple identity providers instead of just one. If you don’t migrate, your SAML SSO configurations will stop working when this release update is enforced in Summer ’26.") |
| Service | Omnistudio | [Enhance Your Experience Cloud LWR Sites with Flexcards and Omniscripts (Generally Available)](https://help.salesforce.com/s/articleView?id=release-notes.rn_os_lwr_ga.htm&release=260&type=5 "Embed Flexcards and Omniscripts on your Lightning Web Runtime (LWR) Experience Cloud sites, which offer enhanced performance and scalability. To create faster guided interactions for your users, use the combined power of LWR’s speed and Omnistudio’s customization options. In Spring ’26, we removed limitations and provided workarounds where a complete fix isn’t available.") |
| Service | Omnistudio | [Accessibility Enhancements in Omnistudio](https://help.salesforce.com/s/articleView?id=release-notes.rn_os_accessibility.htm&release=260&type=5 "Build inclusive user interfaces by using the accessibility enhancements in Flexcard and Omniscript elements. These enhancements cover many accessibility requirements, such as enhanced screen reader announcements, easier navigation, and a more powerful UI experience. Some enhancements are only available when you turn on the Runtime Accessibility setting in the Flexcard and Omniscript designers. For instance, this setting unlocks new properties for elements such as Radio, Radio Group, Block, and Data Table. Other changes apply even without turning on this setting, such as new custom attributes for icons, autocomplete options in several elements, and so on.") |
| Service | Omnistudio | [Get Instant Product Assistance and Troubleshooting with Omnistudio Assistance AI Agent (Pilot)](https://help.salesforce.com/s/articleView?id=release-notes.rn_os_omnistudio_assistance.htm&release=260&type=5 "Use the Omnistudio Assistance AI pilot agent to get context-aware guidance directly in the designer. Whether you’re a designer, developer, or implementation specialist, the agent provides instant, relevant information about any Omnistudio component or element that you’re working with. It can also provide a complete build plan that helps architect end-to-end solutions, based on an industry vertical. The agent can also run design-time diagnostics to identify gaps and avoid runtime failures.") |
| Service | Omnistudio | [Get Null Values Easily with the New Is Null Operator in Data Mappers](https://help.salesforce.com/s/articleView?id=release-notes.rn_os_is_null.htm&release=260&type=5 "Use the new IS NULL operator in Omnistudio Data Mapper Extract and Turbo Extract to filter null or empty records. Previously, the equality operator (=) didn’t consistently handle null filtering, often requiring complex workarounds. For example, to get records with empty account IDs, a Data Mapper operation such as AccountId = null AND Phone != null was required. With the IS NULL operator, you can explicitly filter blank fields, without adding an additional condition, such as != null.") |
| Service | Omnistudio | [​Automate UI Testing for Omniscripts and Flexcards](https://help.salesforce.com/s/articleView?id=release-notes.rn_os_utam_testing_for_omniscripts_flexcards.htm&release=260&type=5 "Omnistudio now supports comprehensive UI testing for guided experiences and visual components by using the UI Test Automation Model (UTAM) framework. UTAM improves deployment reliability by validating end-to-end workflows. Write UI-driven tests for Omniscripts and Flexcards that validate full user journeys exactly as they appear on screen. UTAM interacts directly with the interface to test user inputs, navigation, actions, data rendering, and visual states.") |
| Service | Self-Service | [Build Proactive Service Scenarios with the New Detection and Segmentation UI](https://help.salesforce.com/s/articleView?id=release-notes.rn_build_proactive_service_scenarios_with_the_new_detection_and_segmentation_ui.htm&release=260&type=5 "Configure the what and who of proactive service scenarios with a new detection UI that helps you define event-based or scheduled triggers and dynamically identify affected customers. This capability completes the detection stage of the Proactive Service lifecycle and supports rule-based outreach powered by Data Cloud and event activity.") |
| Service | Self-Service | [Guide Your Users Through Interactive Troubleshooting for Proactive Scenarios](https://help.salesforce.com/s/articleView?id=release-notes.rn_guide_your_users_through_interactive_troubleshooting_for_proactive_scenarios.htm&release=260&type=5 "Help service reps proactively resolve customer issues by generating AI-driven troubleshooting plans when no automation exists. Service reps define a scenario prompt during campaign planning, and Agentforce Service agent uses it to guide customers through a tailored troubleshooting session after they open an outreach. This approach broadens coverage of proactive issues, accelerates resolution, and captures conversation traces to improve future troubleshooting plans.") |
| Service | Self-Service | [Give Your Users Personalized Self-Service with a Unified Customer Profile](https://help.salesforce.com/s/articleView?id=release-notes.rn_give_your_users_personalized_self_service_with_a_unified_customer_profile.htm&release=260&type=5 "Surface a real-time, unified customer profile to deliver personalized, context-aware self-service. You can read up-to-date attributes, activity history, and insights like sentiment and automatically write new activity data as users interact. Your users benefit from fewer forms to fill out, faster completion, and a more relevant self-service journey.") |
| Service | Self-Service | [Improve Dynamic Q&A Performance with Persisted Questions and Answers for Authenticated Users](https://help.salesforce.com/s/articleView?id=release-notes.rn_improve_dynamic_q_a_performance_with_persisted_questions_and_answers_for_authenticated_users.htm&release=260&type=5 "Dynamic Q&A now loads faster and reduces Large Language Model (LLM) calls by persisting generated questions and answers for authenticated users. Previously, Dynamic Q&A regenerated a new set of questions each time an authenticated user viewed an article. The feature now stores the generated questions, which improves performance and gives users quicker access to relevant answers.") |