---
schema_version: "1"
id: 3f694f0c94e4601a1d52e9a0f9397bbefac594eb4118db575e73a4fbea5d64d5
title: Optimize SLA Compliance by Using Agentforce SLA Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_entitlements_agentforce_sla_summary.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_entitlements_agentforce_sla_summary.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f55d1ec0be44f53044acfcf9e69c3d21afb1bc69fef1c9a10dc82e689e7303ef
description: Get a complete view of Service Level Agreement (SLA) adherence with Agentforce SLA Summary. Track key metrics like SLA breach data and trends, milestone performance, service rep performance and workload, and risk indicators. You can also monitor average response and resolution times against SLA targets, and see which records are close to missing an SLA.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Optimize SLA Compliance by Using Agentforce SLA Summary

Get a complete view of Service Level Agreement (SLA) adherence with Agentforce SLA Summary. Track key metrics like SLA breach data and trends, milestone performance, service rep performance and workload, and risk indicators. You can also monitor average response and resolution times against SLA targets, and see which records are close to missing an SLA.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud with the Agentforce Employee agent add-on.

**Who:** Agentforce SLA Summary is available to admins and supervisors.

**How:** From Setup, find and select **Agentforce Agents**. Open Agentforce Employee Agent in Builder and add the SLA Insights topic to it. Save, test, and activate the agent.

#### See Also

- [_Knowledge Article:_ Set Up Agentforce SLA Summaries](https://help.salesforce.com/s/articleView?id=service.sla_agentforce_sla_summary.htm&language=en_US)