---
schema_version: "1"
id: 00576284bfa085ea020d40402058d28a1940bc233a64fb4fa2ab25d2d4abb5d8
title: Prevent Reps from Disconnecting Conversation History
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_end_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_end_conversation.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a7f45b9ac033810ac44b10e75ac7c8b143b0cb43f1ab7a68f9076a6d5ed20c29
description: To preserve conversation history in Enhanced Messaging, we removed the End Conversation menu option from the list view for messaging sessions. Selecting this option prevented future messaging sessions for an end user from being stitched to existing messaging conversation history, which worked against the asynchronous promise of Enhanced Messaging. This menu option is still available in messaging sessions for Enhanced Chat.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Prevent Reps from Disconnecting Conversation History

To preserve conversation history in Enhanced Messaging, we removed the End Conversation menu option from the list view for messaging sessions. Selecting this option prevented future messaging sessions for an end user from being stitched to existing messaging conversation history, which worked against the asynchronous promise of Enhanced Messaging. This menu option is still available in messaging sessions for Enhanced Chat.

**Where:** This change is available in Enhanced Messaging channels. [View required editions](https://help.salesforce.com/s/articleView?language=en_US&id=service.messaging_editions.htm&type=5).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note By popular demand, we temporarily reinstated the End Conversation button. [Learn more](https://help.salesforce.com/s/articleView?id=release-notes.rn_reinstate_end_conversation.htm&release=260&type=5 "You asked, we listened. We brought back the End Conversation menu option in the Messaging Session list view of a Messaging User record for Enhanced Messaging. When you select End Conversation, the messaging session is ended, and any future messaging sessions that are initiated by the end user aren’t stitched back to it in a cohesive conversation history.").

#### See Also

- [_Salesforce Knowledge Article:_ Close Conversation Option Was Removed From Messaging Session List View](https://help.salesforce.com/s/articleView?id=005315869&language=en_US)