---
schema_version: "1"
id: 0ad44d6fe4caa1002ede7e0420cfa9d0aba2fe01bcddac9738941c37480f91a0
title: Email Across Languages with Real-Time Translations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_email_translation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_email_translation.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c461b2b0a9f2bfe86a66880cf6de6568dcd4429722be65a9224973cabee68401
description: Let service reps translate Service Email conversations, expanding customer support across languages. A rep can translate an end user’s email into the rep’s language, as well as translate their response into the end user’s language before sending. Previously, a Service Email rep had to speak the same language as an end user in order to assist.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Email Across Languages with Real-Time Translations

Let service reps translate Service Email conversations, expanding customer support across languages. A rep can translate an end user’s email into the rep’s language, as well as translate their response into the end user’s language before sending. Previously, a Service Email rep had to speak the same language as an end user in order to assist.

**Where:** This change applies to Service Email. [View required editions](https://help.salesforce.com/s/articleView?id=service.customizesupport_email_editions.htm&type=5&language=en_US).

**How:** Go to the Real-Time Translations node in Setup, and turn on **Translate Service Email**. Optionally, upload a custom terminology file to assist with translation of your business terminology.

A Service rep can translate an end-user’s email in the case feed by clicking the dropdown to the right of the email and selecting **Translate Email Body**.

![Case feed with Translate email body selected in dropdown.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_email_feed.png)

A Service rep can translate their response to a customer by writing it in the case composer, highlighting it, and clicking the Translate action (1). If the output looks good, they click **Insert** (2), and then send their text.

![Email composer with translation button and translation modal highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_email_composer_2.png)

#### See Also

- [_Salesforce Help:_ Translate Service Email with Real-Time Translations](https://help.salesforce.com/s/articleView?id=service.email_translate_intro.htm&language=en_US)