---
schema_version: "1"
id: 7f8e98e1617a38e56e3ca0758b5590cebe45d9659f609d4bb0545ae9418a3610
title: Agent Session Continuity is Improved for Case-Related Email Threads
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_email_session.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_email_session.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8e6413bd71d1162bfcef8d244da463f161d0cab0a855e1b258acd36181859f15
description: An Agentforce Agent session now remains associated with a case and all of its related emails over a three-day period. This preserves crucial information and context variables, such as the variables set by previous actions. Previously, a new session was opened for every inbound email, causing AI to lose conversation history and requiring repeated reinterpretation of earlier interactions.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Agent Session Continuity is Improved for Case-Related Email Threads

An Agentforce Agent session now remains associated with a case and all of its related emails over a three-day period. This preserves crucial information and context variables, such as the variables set by previous actions. Previously, a new session was opened for every inbound email, causing AI to lose conversation history and requiring repeated reinterpretation of earlier interactions.

**Where:** This change applies to Service Email. [View required editions](https://help.salesforce.com/s/articleView?id=service.customizesupport_email_editions.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help:_ Considerations for Agentforce Service Agent on Email](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations_1.htm&language=en_US)