---
schema_version: "1"
id: 648592572e658bbf70507cb568a00bea43f057803e01dea0e2a34645b585cf63
title: Einstein Service Replies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_einstein_service_replies.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_service_replies.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4cdcc7617049579eb27e6f9d6283bb98005cb5814899d34ce5ec464232184ab1
description: Translate customer replies to inquiries automatically, and have your service reps responses translated automatically for customers.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Einstein Service Replies

Translate customer replies to inquiries automatically, and have your service reps responses translated automatically for customers.

- **[Decrease Response Time for Global Service Representatives with Translate Service Replies](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_translate_service_replies.htm&release=260&type=5)**  
    Allow service representatives to translate end-user messages and their own responses before sending them. Service reps can now view customer replies in their local language, respond, and have that response translated back into the customer’s preferred language.