---
schema_version: "1"
id: 2439850197e37f9be7a1e847602c55020848c9246a206f6dfabd7ee80f3d9ef1
title: Einstein for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_einstein_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_service.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 759689f782a3f9abde278727bea958ab2bc347bd2ae9f86371b68f8cd10eb346
description: Get role-based, AI-generated case overviews with Enhanced Summaries. Track the adoption of Einstein for Service and monitor operational KPIs with the Service AI Adoption & Analytics dashboard. Switch to Enhanced Summaries, as Work Summaries for Case (beta) is scheduled for retirement on June 30, 2026.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Einstein for Service

Get role-based, AI-generated case overviews with Enhanced Summaries. Track the adoption of Einstein for Service and monitor operational KPIs with the Service AI Adoption & Analytics dashboard. Switch to Enhanced Summaries, as Work Summaries for Case (beta) is scheduled for retirement on June 30, 2026.

- **[Get Role-Based Case Overviews with Enhanced Summaries](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_enhanced_summaries.htm&release=260&type=5)**  
    Quickly catch up on cases with dynamic, AI-generated summaries tailored to your specific role and context. By surfacing only the essential information, Enhanced Summaries helps service reps and managers see precisely what is required for their role, reducing the time spent interpreting data and driving quicker, more informed customer interactions.
- **[Work Summaries for Case (Beta) Is Being Retired](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_case_summaries_beta_retirement.htm&release=260&type=5)**  
    Work Summaries for Case (beta) is scheduled for retirement on June 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.
- **[Track AI Performance with Service AI Adoption & Analytics](https://help.salesforce.com/s/articleView?id=release-notes.rn_service_track_performance_with_service_analytics.htm&release=260&type=5)**  
    Access business impact and adoption of Einstein for Service with a dashboard that directly correlates AI usage with operational key performance indicators (KPIs). Track agent performance by analyzing key metrics such as Average Handle Time (AHT) and As-Is Usage to identify where AI usage drives positive outcomes and efficiency. Use these insights to enhance decision-making, track ROI, manage AI features, and provide data-driven coaching for your service reps.
- **[Send Service Responses Faster with Agentforce Article Recommendations](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_article_recommendations_case_conversations.htm&release=260&type=5)**  
    Help your service reps quickly address customer messaging and voice conversations by automatically suggesting relevant knowledge articles. Agentforce Article Recommendations use Data Cloud vector search to match case context against your knowledge base, so service reps spend less time hunting for answers.