Bring the power of assistive and autonomous AI to your business with Agentforce.
- Easily Upgrade Agents from the Legacy Builder to the New Builder
Upgrade an agent from the legacy Agentforce Builder in Setup to the new Agentforce Builder in Agentforce Studio, with just a few clicks. Previously, you had to manually recreate your agent in the new builder. Now, you simply specify the agent and version that you want to upgrade, and then we create a new version in the new builder for you. The upgraded agent includes all of the original agent’s subagents, actions, system messages and settings, data, and connections, converted to Agent Script. Plus, after you upgrade, Agentforce can optimize your agent for Agent Script to improve your agent’s reliability and performance. - Build an Agent Script-Powered Agent End to End with the Updated Implementation Guide
The Agentforce Implementation Guide is our most comprehensive, hands-on resource for building agents on the Salesforce Platform. We’ve updated the guide for the new Agentforce Builder in Agentforce Studio. Follow along to build a more deterministic agent with Agent Script and see the power of hybrid reasoning in action. Take advantage of new testing capabilities with the enhanced preview and debugging experience in Agentforce Builder and the new Agentforce Testing Center in Agentforce Studio. Plus, learn how to get the most out of your agent with an updated Observability guide. Complete the implementation guide to get a fully functional customer-facing agent that can answer customer questions, create and update cases, and escalate to a support rep. - Improve Web Search Results by Using an Additional Search Provider Option
The Search The Web agent action now supports You.com as a search provider, expanding the available options for processing web search requests. Previously, the provider was specified by using a text input and supported only BrightData and OpenAI. Now, the configuration includes a selection list for selecting the search provider. If the selection list isn't available in the existing configuration, replace the action with a new copy from the asset library. - Manage AI Usage with Product-Based Unmetering
Product-Based Unmetering is a license-driven model that allows usage of specific Agentforce and generative AI features to be unmetered for assigned users based on their licenses. Product-based unmetering is a scoped version of global unmetering where unmetering applies to a defined set of features within a product. - Enable Voice Interactions in French with Agentforce Voice
We’ve expanded Agentforce Voice to include support for French. The additional language support allows voice-enabled agents to process and respond to spoken French, broadening the reach to your global customers. - The New Agentforce Builder Is Now Generally Available
Build powerful, predictable agents with the new Agentforce Builder in Agentforce Studio, now generally available. With Agent Script at its core, you can combine logical expressions and natural language prompts to create agents that follow sophisticated, multi-step workflows. With in-depth agent previews, trace, and debugging, you can release those agents to production with confidence. And with AI assistance built right into the text editor-inspired interface, you can get help at any stage. - Topics Are Now Subagents
To more accurately reflect platform capabilities, agent topics are now called subagents, and the Topic Selector is now called the Agent Router. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation and UI. - Convert Audio to Text with Speech To Text Action
Use the Speech To Text action to convert audio files into text during agent interactions and automated workflows. Agents can accept an audio file ID and return a transcript for use in conversations or downstream automation. The action supports multiple languages and common audio formats such as MP3, WAV, FLAC, OGG, OGA, AMR, MPEG, MPGA. The Speech To Text action is available in the Agentforce Builder, Flow, REST, and Apex. - Improve Web Search Results By Using Allowed Domains
The Search The Web agent action now supports specifying allowed domains to filter web search results. You can enter up to 10 allowed domains to limit search results to approved websites. Allowed domains are configured per action and don’t affect Trusted URLs defined in Salesforce Setup. If no domains are specified, web searches follow the default provider behavior and are not restricted by domain. For existing agents, admins must re-add the Search The Web agent action in the Agentforce Builder to access the allowed domains setting. - Build Complex Agents Faster with the Latest Enhancements to Canvas View (Beta)
In the new Agentforce Builder, Canvas view now includes powerful features that were previously only available in Script view. We also introduced new features and improvements that streamline the agent development process. - Connect Agents to Enhanced Chat v2 in Agentforce Builder (Beta)
You can now add the Enhanced Chat v2 connection to an Agentforce Service agent in the new Agentforce Builder. This connection gives the agent context and structure that helps it deliver conversational messages on Enhanced Chat v2 deployments. You can also create and view your agent’s Enhanced Chat channels and Enhanced Chat v2 deployments on the connection's routing page. Previously, Messaging was the only connection available in the new Agentforce Builder and you couldn’t remove it from agents. - Create Employee Agents in the New Agentforce Builder (Beta)
The new Agentforce Builder now supports Agentforce Employee agents, so you can build agents that support your customers and your employees. Previously, you could only create Agentforce Service agents, and you could only create them from scratch. Now when you create an agent, you can choose the default Agentforce Employee Agent template and get a head start with prebuilt topics and actions. Plus, any agents you build in the new Agentforce Builder appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. No matter where you open them, they open in the new Agentforce Builder. - Build High-Quality Agents with Validation Enhancements in the New Agentforce Builder (Beta)
In the new Agentforce Builder, we’ve added validation checks to agent actions, so you can be confident that your agent has all of the tools it needs to do its jobs. Plus, we’ve made it easier to get the error messages you need to make quick fixes. - Migrate Your Agents’ Connected Apps to the External Client App Framework
With the Spring '26 release, you can no longer create connected apps. For the best customer experience, migrate your connected apps to external client apps. External client apps provide enhanced security, streamlined packaging, and a more robust framework for your apps. Existing connected apps and connected apps for Slack in the legacy Agentforce Builder aren’t impacted. - Observability Enhancements: Optimization Breadcrumb Navigation, UI Enhancements, and Additional Analytics Metrics
Introducing more granular visibility into user behavior with new user interruption events. Navigate between sessions easily from within the session page, and inspect session data with a 3-layer drill-down view. New breadcrumb navigation, bulk transcript downloads, and standardized date filters align Optimization and Analytics dashboards. - Agentforce Observability: New Quality Metrics and Civilian GovCloud Support
Agentforce Observability brings Agent Optimization to Civilian Government Cloud and introduces new metrics for agent performance, user feedback, task resolution, adherence, and toxicity. - Evaluate AI Performance with New RAG Metrics and Enriched Analytics
Measure the quality, accuracy, and relevance of your agent's responses with three new Retrieval-Augmented Generation (RAG) evaluation metrics. The new Answer Faithfulness, Answer Relevance, and Context Relevance metrics added to the Analytics Foundation Data Model give you a trust score of your AI agent's interactions. Metadata labels for Agent topics and Agent types were also added to the semantic model builder. - Connect Agents to Your Knowledge Sources in the New Agentforce Builder
Build agents grounded in your unique business data with the predictability that your business demands. Now, you can use the Answer Questions with Knowledge action via an Agentforce Data Library in the new Agentforce Builder. Agents built in the new Agentforce Builder can access the knowledge you’ve added to their assigned data library, ensuring they provide the most accurate and up-to-date responses. - Route Agentforce Voice Calls Using SIP
Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only. - Agentforce Agents Settings Have Moved
The Enable the Agentforce (Default) Agent and Select the Model for Agentforce settings have moved to the Einstein Audit, Analytics, and Monitoring Setup page. These settings were previously on the Agentforce Agents page in Setup. The Migrate to an Agentforce Employee Agent section has been replaced with a Migrate to an Employee Agent action in the action dropdown for the Agentforce (Default) agent. - Agent Optimization: Voice Session Playback and Dashboard Enhancements
Get deeper insights into your customer interactions with integrated voice playback and enhanced dashboard filtering. You can now drill down into voice recordings, toggle between processed and unprocessed session data, and export transcripts for offline analysis. - Opt Out of Allowing Salesforce Access to Customer Data
You can now use a self-service toggle in the Setup UI to opt out of allowing Salesforce to access Customer Data in your org. Previously, opting out required customers to submit a support case. - Streamline Enhanced Chat v2 Conversations with the Latest Improvements
Build customer trust and empower service reps with popular Enhanced Web Chat features that are now available for Enhanced Chat v2 deployments. Prevent abandoned sessions by setting business hours and showing your customers their estimated wait time and queue position. Protect your deployments from automated threats with reCAPTCHA verification. Also, elevate the customer experience with a custom chat window header and downloadable conversation transcripts. - Generate Test Cases in Your Agent’s Default Language
When generating tests, Testing Center now drafts test cases in the Agentforce agent’s default language. Previously, it supported English only. - Introducing Agentforce Voice Minutes Usage Type for Agentforce Voice
You can now track your Agentforce Voice usage in a predictable way with the Agentforce Voice Minutes usage type. Agentforce Voice Minutes usage type measures the duration of the call rather than the number of voice actions. This usage type only applies to a limited subset of eligible customers who have purchased a subscription to Agentforce Voice Minutes. Contact your Account Executive for more details on Agentforce Voice Minutes. - New Usage Types for Agentforce Speech
Gain deeper visibility into your AI-driven interactions with two new usage types: Speech-to-Text and Text-to-Speech. The new usage types apply to usage from dedicated standard actions, invocable actions, flows, or other AI-powered features. These usage types are metered independently of any other usage types to make sure there's no overlap in billing. - Measure Agent Outcomes With Task Resolution
The Task Resolution metric, which scores agent outcomes for agents created with the new Agentforce Builder, is generally available. Tune and improve your agent’s effectiveness based on knowing how well it understands and resolves a user’s task. Deliver more meaningful outcomes that satisfy the user’s intent as expressed in a given conversation. - Optimize Your Agents with Agent Platform Tracing
Agent Platform Tracing gives customers deep visibility into the execution and decision-making processes of their agents. By capturing and visualizing the intricate chain of steps, tool usage, and large language model (LLM) calls that lead to an agent's final output, this feature allows customers to effectively diagnose errors, understand unexpected behaviors, and pinpoint performance bottlenecks. - Export Agentforce Session Trace Data (Beta)
Dig deeper into agent sessions with the new Agentforce Session Trace OTel API. Extract a single, unified JSON view of a full session trace. Then import the output into your favorite observability tool or OpenTelemetry Protocol (OTLP) collector for further investigation. - New Tag Limits for GenAIRequestTag Queries
For GenAIRequestTag queries in Einstein generative AI audit and feedback, Salesforce now enforces a maximum of 20 individual rows written per LLM request. Tags that exceed that limit appear in a singleREMAINDER_TAGSrow containing a JSON array. This improvement reduces consumption of Data 360 credits and streamlines data storage. - Deploy Agents to Slack Quickly with the Slack Connection
To connect an Agentforce Employee agent to Slack, simply add the Slack connection to it in the new Agentforce Builder. The Slack connection also gives the agent context and structure that helps it craft conversational messages specifically for Slack. Previously, you had to install the Slack connected app and add it to the Messaging connection. - Elevate the Enhanced Chat v2 Experience with Pre-Chat, Post-Conversation Surveys, and User Verification
Deliver context-driven customer interactions with Enhanced Web Chat conversation features that are now available for Enhanced Chat v2 deployments. Gather key customer information before starting a conversation with a pre-chat form, or auto-fill hidden pre-chat fields when a conversation begins. Collect valuable feedback by automatically sending a survey at the end of a conversation. And securely persist customer conversations with token-based user verification. - Deliver Emails in the New Agentforce Builder
You can now add the Service Email connection and the new Marketing Email connection to an Agentforce Service agent in the new Agentforce Builder. The Service Email connection helps your agent craft and deliver personalized emails with Email-to-Case, and the Marketing Email connection helps with conversational emails on Unified Messaging email channels. - Improve Subagent Classification with HyperClassifier
New agents created from the default Agentforce Service agent and Agentforce Employee agent templates in the new Agentforce Builder now use the Salesforce-owned HyperClassifier model for subagent classification. The HyperClassifier model outperforms standard LLMs in speed and precision, particularly when following complex instructions or adhering to negative instructions. - Let Agentforce Service Agent Take Actions with User Context in Enhanced Web Chat v2
With credential-based user verification, Agentforce AI agents in Enhanced Web Chat v2 sessions can now take actions in the context of the user, such as looking up orders or canceling them. This feature was previously only available for Enhanced Web Chat v1. - Build and Troubleshoot Agents Quickly with the Latest Builder Enhancements
Troubleshoot your agents more effectively with the new console in Agentforce Builder. The console includes a list of errors and warnings that could interfere with your agent’s performance, such as syntax errors or unexpected values. We also introduced more features that streamline the agent development process, including utility referencing in Canvas view and autocomplete in Script view. - Deploy Agentforce to Any Channel with Custom Connections
Deliver engaging and intuitive Agentforce experiences on your unique business channels with secure, metadata-based custom connections. Help your agents structure multimedia responses by defining connection metadata that’s tailored to your channel. - Orchestrate Other Agents (Beta)
Extend your agent’s capabilities with Multi-Agent Orchestration for Agentforce (Beta). Connect your agent with other specialized agents in your Salesforce org. Together they can collaborate seamlessly on complex tasks. By providing a single, unified point of contact, connected subagents help your users accomplish more without juggling multiple disconnected sessions. - New and Changed Standard Agent Topics and Actions
Quickly add powerful functionality to an agent with new and changed standard agent actions and topics.