---
schema_version: "1"
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title: Work Summaries for Case (Beta) Is Being Retired
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_einstein_case_summaries_beta_retirement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_case_summaries_beta_retirement.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 977d5646077c4d4a692a96f840d4b90423ea38d2521599fddd1466e559702d9b
description: Work Summaries for Case (beta) is scheduled for retirement on June 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Work Summaries for Case (Beta) Is Being Retired

Work Summaries for Case (beta) is scheduled for retirement on June 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Einstein for Service add-on or Einstein 1 Edition.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note Work Summaries for Case is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

**How:** As of June 30, 2026, Work Summaries for Case (beta) will be removed and you can’t access or use Case Summaries. To avoid service interruptions, switch to Enhanced Summaries before that date.

#### See Also

- [_Release Notes:_ Get Role-Based Case Overviews with Enhanced Summaries](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_enhanced_summaries.htm&release=260&type=5 "Quickly catch up on cases with dynamic, AI-generated summaries tailored to your specific role and context. By surfacing only the essential information, Enhanced Summaries helps service reps and managers see precisely what is required for their role, reducing the time spent interpreting data and driving quicker, more informed customer interactions.")