Article Answers for Einstein Bots now retires on September 30, 2026. Previously, retirement was scheduled for February 28, 2026. Bots that currently use Article Answers can continue delivering knowledge content until September 30, 2026. After the retirement date, bots with Article Answers will no longer deliver content from your knowledge base. To continue delivering knowledge content after the retirement date, consider transitioning enhanced bots to Generative Knowledge Answers.
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
When: Article Answers for Einstein Bots now retires on September 30, 2026.