Article Answers for Einstein Bots now retires on September 30, 2026.
- Extend Your Use of Article Answers for Einstein Bots
Article Answers for Einstein Bots now retires on September 30, 2026. Previously, retirement was scheduled for February 28, 2026. Bots that currently use Article Answers can continue delivering knowledge content until September 30, 2026. After the retirement date, bots with Article Answers will no longer deliver content from your knowledge base. To continue delivering knowledge content after the retirement date, consider transitioning enhanced bots to Generative Knowledge Answers. - Article Answers for Einstein Bots Is Being Retired
Article Answers is scheduled for retirement on February 28, 2026. Bots that already use Article Answers can continue using it until that date. On that date, bots with Article Answers will no longer deliver content from your knowledge base. To prevent service disruptions, turn off Article Answers and remove the Article Answers dialog from your bots’ conversational flow. Also, consider transitioning enhanced bots to Generative Knowledge Answers.