---
schema_version: "1"
id: b8da9061bc86ac5143ca10746918cdc389296d8ba9c9f4445fc5476ed6e5a7e6
title: Deliver Emails in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_einstein_agentforce_email_connections.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_email_connections.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 12099f29ddf7f8eca2f639a57736e76515146e77d0ce6d783f0b66c6529e63a8
description: You can now add the Service Email connection and the new Marketing Email connection to an Agentforce Service agent in the new Agentforce Builder. The Service Email connection helps your agent craft and deliver personalized emails with Email-to-Case, and the Marketing Email connection helps with conversational emails on Unified Messaging email channels.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Deliver Emails in the New Agentforce Builder

You can now add the Service Email connection and the new Marketing Email connection to an Agentforce Service agent in the new Agentforce Builder. The Service Email connection helps your agent craft and deliver personalized emails with Email-to-Case, and the Marketing Email connection helps with conversational emails on Unified Messaging email channels.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions. Unified Messaging is available only in Enterprise and Unlimited editions with Marketing Cloud Next Advanced Edition.

**When:** This change is available starting the week of March 9, 2026.

**How:** Before you get started, set up Einstein generative AI and enable Agentforce. For Service Email, turn on Email-to-Case and Lightning threading for emails. And for Marketing Email, set up a Unified Messaging email channel.

Open a Service agent in the new Agentforce Builder. To add the Service Email or Marketing Email connection to the agent, click ![Plus icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_agentforce_builder_plus_icon.png) on the Explorer panel. Then select **Add Connection**. On the Add Connections window, select the Service Email or Marketing Email connection and then click **Add to Agent**.

#### See Also

- [Transform Email Interactions with Smarter Engagement and Deliverability Enhancements](https://help.salesforce.com/s/articleView?id=release-notes.rn_mktg_email.htm&release=260&type=5 "Enhance your email marketing and customer engagement with new conversational email capabilities, improved deliverability, and clearer reply management. Create dynamic two-way campaigns, boost inbox placement with streamlined Dedicated IP support.")
- [_Salesforce Help_: Standard Agent Connection Reference](https://help.salesforce.com/s/articleView?id=ai.agent_surfaces_ref.htm&language=en_US)