---
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title: Elevate the Enhanced Chat v2 Experience with Pre-Chat, Post-Conversation Surveys, and User Verification
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_einstein_agentforce_ecv2_pre_post_auth.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_pre_post_auth.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9dead40b62271c9e87064fb61bf7af16f1c23cd2740c294b0575e63a8338e9ca
description: Deliver context-driven customer interactions with Enhanced Web Chat conversation features that are now available for Enhanced Chat v2 deployments. Gather key customer information before starting a conversation with a pre-chat form, or auto-fill hidden pre-chat fields when a conversation begins. Collect valuable feedback by automatically sending a survey at the end of a conversation. And securely persist customer conversations with token-based user verification.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Elevate the Enhanced Chat v2 Experience with Pre-Chat, Post-Conversation Surveys, and User Verification

Deliver context-driven customer interactions with Enhanced Web Chat conversation features that are now available for Enhanced Chat v2 deployments. Gather key customer information before starting a conversation with a pre-chat form, or auto-fill hidden pre-chat fields when a conversation begins. Collect valuable feedback by automatically sending a survey at the end of a conversation. And securely persist customer conversations with token-based user verification.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions.

**When:** This change is available starting the week of March 9, 2026.

**How:** Before you begin, review the requirements and conditions for each feature. For example, you must create an auto-response messaging component before adding a post-conversation survey to a channel.

You can set up pre-chat on the Embedded Service Deployment Settings Setup page and add post-conversation surveys and token-based user verification on the Messaging Settings Setup page.

#### See Also

- [_Salesforce Help_: Compare Enhanced Chat v1 to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_feature_comparison.htm&language=en_US)