Create Employee Agents in the New Agentforce Builder (Beta)

The new Agentforce Builder now supports Agentforce Employee agents, so you can build agents that support your customers and your employees. Previously, you could only create Agentforce Service agents, and you could only create them from scratch. Now when you create an agent, you can choose the default Agentforce Employee Agent template and get a head start with prebuilt topics and actions. Plus, any agents you build in the new Agentforce Builder appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. No matter where you open them, they open in the new Agentforce Builder.

Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.

Note The new Agentforce Builder is a beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or your written Unified Pilot Agreement, and applicable terms in the Product Terms Directory. Use of this beta service consumes usage types per the Agentforce and Generative AI Usage and Billing documentation and is at the Customer’s sole discretion.

When: This change is available starting the week of January 5, 2026.