Connect Agents to Enhanced Chat v2 in Agentforce Builder (Beta)

You can now add the Enhanced Chat v2 connection to an Agentforce Service agent in the new Agentforce Builder. This connection gives the agent context and structure that helps it deliver conversational messages on Enhanced Chat v2 deployments. You can also create and view your agent’s Enhanced Chat channels and Enhanced Chat v2 deployments on the connection's routing page. Previously, Messaging was the only connection available in the new Agentforce Builder and you couldn’t remove it from agents.

Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.

Note The new Agentforce Builder is a beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or your written Unified Pilot Agreement, and applicable terms in the Product Terms Directory. Use of this beta service consumes usage types per the Agentforce and Generative AI Usage and Billing documentation and is at the Customer’s sole discretion.

When: This change is available starting the week of January 5, 2026.

How: From the App Launcher, enter Agent, and then select the Agentforce Studio app. On the Agents (beta) tab, click the name of your agent.

To add the Enhanced Chat v2 connection to the agent, click on the Explorer panel. Then select Add Connection. On the Add Connections window, select Enhanced Chat v2 and then click Add to Agent.

To create and view Enhanced Chat channels and Enhanced Chat v2 deployments, select Routing under Enhanced Chat v2 on the Explorer panel.