Empower your designers to create and manage eligibility rules without technical help, speeding up decision-making and providing only relevant service processes. The intuitive, modular UI guides you through defining complex qualification and disqualification logic across all your service offerings. Designers can now implement flexible conditions at the rule level, giving you control over the logic, freeing you from the limitations of a rigid structure.
Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Unified Catalog.
How: From the Eligibility Rules page, select a decision table and configure qualification or disqualification criteria.